Last updated: August 2026 · Effective immediately
This Privacy Policy explains how Myndaq, operated by Hyeontech Solutions Private Limited, TF-6, Pragati Apartment, B-2 Model Town West, Ghaziabad, Uttar Pradesh 201009, India("Myndaq", "we", "us", "our"), collects, uses, shares, stores, and protects your personal data when you use myndaq.com and the Myndaq application (the "Service"). We act as a Data Fiduciary under India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and follow the Information Technology Act, 2000 and the rules made thereunder. By using the Service, you agree to this Policy. If you do not agree, please discontinue use.
When you sign up we collect your display name and, depending on your sign-in method, your email address or phone number, along with your country and the exam or course you select. Sign-in is handled by Firebase Authentication (Google sign-in or phone OTP); we receive an authentication identifier and do not store your password.
To personalise your experience, we collect data about how you use the Service: quiz attempts and scores, AI chat history, practice session durations, module progress and accuracy, course enrolments, streaks and XP, writing drafts, and speaking-practice attempts. This powers your analytics, adaptive difficulty, and recommendations.
Some features let you submit content: photos you upload to ask a doubt, text answers you write, and voice recordings you make in speaking practice. We process this content to generate the relevant AI response, feedback, or score (see Section 4).
Payments from customers in India are processed by Razorpay; for customers outside India, payments are processed by Dodo Payments (dodopayments.com), which acts as the Merchant of Record for the transaction. We store your plan, payment status, and transaction identifiers (such as Razorpay or Dodo Payments order and payment IDs). We do not collect or store your full card number, CVV, UPI ID, or bank credentials — these are handled entirely by the payment processor.
We automatically collect your IP address, browser type and version, device type and screen size, timezone, and approximate country (derived from IP). This supports analytics, security, and localisation (such as default currency and language). Meta Pixel also receives page URLs, standard browser and device information, its advertising-cookie identifiers, and the PageView or completed-registration event described in Section 10.
To detect fraudulent signups, account sharing, and unauthorised access, we collect and process:
Your chat messages with the AI tutor are stored to maintain conversation context and to power your analytics. We also record the model used and token/cost metadata for internal rate limiting. Chat history is automatically and permanently deleted after 7 days. We do not sell your conversation data. Limited, de-identified samples may be reviewed internally to improve quality.
We use your data to:
We do not sell your personal data or serve third-party advertisements inside Myndaq. We use Meta Pixel to measure and improve Myndaq's own marketing campaigns as described in Section 10.
We process your personal data on the basis of the consent you give when you create an account and use the Service, and on the legitimate uses permitted under the DPDP Act (such as providing a service you have requested, keeping the Service secure, understanding usage, and measuring our campaigns). You may withdraw consent at any time (see Section 6). Withdrawing consent does not affect processing already carried out and may limit some processing.
We share data only with the service providers (sub-processors) needed to operate the Service. When AI features are used, we send the necessary content — your question and relevant context, and for image or voice tasks the uploaded image or recording — to the relevant provider to generate a response, feedback, audio, or a score. We do not send your name, email, or phone number to these AI or speech providers.
We may also disclose data where required by law or to protect our rights, users, or the public. Apart from the analytics and campaign-measurement providers disclosed above, we do not share data with advertisers, data brokers, or social media platforms.
When you take the one-time Free Mock, we process: your exam selection and attempt state; the answers you submit and the resulting scores; and, where the paper includes writing or speaking, your written responses and recorded audio. Written and spoken responses in AI-scored sections are processed by our AI providers (currently Google, Anthropic and Microsoft Azure, as described in Section 4) solely to produce your score and feedback; audio is transcribed as part of this processing. We also record server-side funnel events about the attempt (for example that a mock was started or submitted) and limited first/last-touch attribution fields (such as UTM parameters and the referring site); we do not send your answers, question text, transcripts, audio or result details to analytics or advertising services.
Subject to applicable law, you have the right to:
Myndaq is used by exam aspirants, some of whom are under 18 ("children" under the DPDP Act). A child may use the Service only with the verifiable consent of a parent or legal guardian, who accepts our Terms and this Policy on the child's behalf and is responsible for the child's use of the Service. We do not knowingly process a child's personal data without such consent.
We do not carry out targeted advertising directed at children, and we do not serve advertising inside Myndaq. Meta Pixel is used for aggregate campaign measurement rather than to show advertisements inside the Service. A parent or guardian can block analytics or advertising cookies through the child's browser and can contact us to access, correct, or delete their child's data or to withdraw consent. If we learn that we have processed a child's data without the required consent, we will take steps to delete it.
We use reasonable security safeguards, including encrypted connections (HTTPS/TLS), authentication via Firebase, server-side rate limiting, fraud detection, and access-controlled administrative systems. Our administrative panel is not exposed to the public internet. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your data is primarily stored in India (AWS ap-south-1, Mumbai). Some sub-processors, particularly AI and speech providers, Meta Platforms, and our international payment processor (Dodo Payments) for customers outside India, may process data on servers located outside India. Where this happens, we rely on the provider's contractual protections and process only what is necessary for the stated purpose, and only as permitted under applicable Indian law.
We use cookies and local storage for authentication (Firebase session tokens), remembering preferences, analytics, and campaign measurement. We use Google Analytics 4 to understand, in aggregate, how our pages are used (for example, which pages are visited and from which country). Google Analytics sets its own cookies and collects device and usage information as described in Google's privacy documentation; we do not send it your name, email, or learning content, and we do not use it to serve advertisements inside Myndaq. You can opt out of Google Analytics using the Google Analytics opt-out browser add-on or by blocking analytics cookies in your browser.
Meta Pixel loads with the Service and may set the _fbp and _fbccookies and send PageView and CompleteRegistration events to Meta for campaign measurement. We do not send Meta your learning content or direct account contact details. You can block these cookies and requests using your browser's privacy controls or a content blocker; doing so does not reduce Myndaq functionality.
During a timed assessment (such as a listening, reading, or full mock test) we also temporarily save your in-progress work in your browser's local storage — this includes your selected answers, the time you started, your position in the test, and any questions you have marked for review. This lets you safely resume the same attempt if the page reloads or your connection drops, without losing your answers. It stays on your device, is scoped to that test attempt, and is cleared when you submit the test or it is superseded by a new attempt. Your answers are also saved to our servers when you submit so that we can score the attempt and show your results.
For privacy questions, data-rights requests, or complaints, you may contact our Grievance Officer. We will acknowledge your request within 48 hours and endeavour to resolve it within the timelines required by applicable law.
Grievance Officer: Jasvinder Singh
Entity: Hyeontech Solutions Private Limited
Email: support@myndaq.com
Website: myndaq.com
Address: TF-6, Pragati Apartment, B-2 Model Town West, Ghaziabad, Uttar Pradesh 201009, India
CIN: U62099UP2025PTC224160
GSTIN: 09AAHCH9623G1ZB
We may update this Policy from time to time. We will communicate material changes via in-app notice. Your continued use of the Service after changes take effect constitutes acceptance.