Last updated: July 2026 · Effective immediately
These Terms of Service ("Terms") are a legally binding agreement between you and Myndaq, operated by Hyeontech Solutions Private Limited, a company registered in India, having its registered office at TF-6, Pragati Apartment, B-2 Model Town West, Ghaziabad, Uttar Pradesh 201009, India("Myndaq", "we", "us", "our"). They govern your access to and use of myndaq.com and the Myndaq application (the "Service"). By creating an account or using the Service, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy.
Myndaq provides AI-powered exam preparation tools, adaptive practice, AI tutoring, listening, reading, writing and speaking practice, progress analytics, and language learning. The Service is delivered as a progressive web application (PWA) accessible via web browsers on desktop and mobile devices.
Our AI features rely on third-party large language models and speech services. Student questions and chat are processed primarily by Google (Gemini), with Anthropic (Claude) used as a fallback and for generating and scoring certain content; speaking-pronunciation feedback uses Microsoft Azure. While we apply quality controls, AI-generated content may contain errors or omissions. Myndaq is a supplementary learning tool and does not replace teachers, coaching institutes, official syllabi, or official study materials.
You must be at least 18 years old to register an account on your own behalf. If you are under 18, you may use the Service only with the consent and under the supervision of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your use of the Service. See Section 7 of our Privacy Policy for how we handle children's data.
You may create an account using Google sign-in or phone OTP via Firebase Authentication. You are responsible for the accuracy of the information you provide and for keeping your account secure. One account per person — account sharing is prohibited and may result in suspension. We may suspend or terminate accounts that violate these Terms.
Creating a Myndaq account is free. The free tier includes the AI chat tutor (subject to a daily message cap), basic progress analytics, and a free preview unit in each language course. Course content beyond this — exam-course practice and mocks, and language lessons beyond the free preview unit — requires an active paid plan with that course added to one of your course slots, with one exception: the one-time Free Mock described in Section 3.1a. Exact daily limits are shown in the app and may change over time.
Where offered, every account may take one free mock test, on one exam of your choice. You may change the chosen exam freely until you begin the mock; beginning it permanently uses your single free attempt, and there is no retake and no reset, including where you abandon the attempt or run out of time. The Free Mock does not grant course access: it includes no practice content, no tutor, no explanations and no access to the Analysis dashboard, and it does not consume or occupy a course slot. Each free paper carries a fidelity label (for example diagnostic or full length) and a statement of its limitations, both shown to you before you begin. Any AI-scored sections of a free mock are estimates, carry the stated limitations, and are provided as-is. An active paid plan remains required for course content and for the paid mock series. We may withdraw a specific free paper for quality or integrity reasons; where a technical failure on our side voids your attempt, we may issue a replacement attempt at our discretion.
Paid plans unlock full course access, mock tests where available for your course, and advanced analytics. Plans are offered on Monthly, Quarterly, and Yearly billing cycles. Each paid plan includes two course slots; you may add further courses for an additional monthly fee per extra course. To keep the Service sustainable, AI-scored activities carry daily fair-use caps on paid plans (currently 3 AI-scored speaking submissions and 2 AI-scored writing submissions per day), and quiz attempts and AI chat have generous daily limits designed to prevent abuse. Unscored practice (for example, speaking or writing practice where you skip AI scoring) does not count against these caps. The current limits are always shown in the app and may be revised over time. All prices, including any extra-course fee, depend on your region and are shown in the app at checkout before purchase. For customers in India, prices are inclusive of GST. For customers outside India, prices are exclusive of tax: any applicable sales tax, VAT or GST is calculated by our reseller based on your billing location and is shown, added to the total, and confirmed by you before payment. We may change prices prospectively; a change does not affect the price of a plan term you have already paid for.
Payments from customers in India are processed in Indian Rupees (INR) by Razorpay (UPI, cards, net banking, and other methods Razorpay supports). For customers outside India, your purchase is sold and processed by Dodo Payments (dodopayments.com), which acts as the Merchant of Record / authorised reseller, calculates and collects any applicable taxes, and appears as the seller on your card or bank statement. Our order process is conducted by our online reseller and Merchant of Record, dodopayments.com, who also handles order-related inquiries and returns. We do not collect or store your full card number, UPI ID, CVV, or bank credentials — these are handled entirely by the payment processor, whose terms and privacy policy also apply to your transaction.
Paid plans are one-time purchases for the period you select (monthly, quarterly or yearly) and do notrenew automatically. We do not store a recurring mandate or charge you again when a plan ends — access simply lapses at the end of the period you paid for, and you may purchase a new plan whenever you choose. You can view your current plan status at any time from your Profile page.
Because plans do not auto-renew, there is nothing to cancel to stop a future charge — your access remains active until the end of the period you have already paid for and then lapses on its own. You may request a full refund of any paid plan or extra course within 14 days of purchase, with no reason required; duplicate charges, verified billing errors, and refunds required by law are always honoured. Full details, including how refunds are processed (Razorpay in India, Dodo Payments internationally), are in our Refund & Cancellation Policy.
You agree not to:
Violations may result in temporary suspension, indefinite suspension, or a permanent ban, at our discretion.
The Myndaq platform, brand, design, code, system prompts, and the educational content we generate are owned by us or licensed to us. You may not copy, modify, distribute, publicly display, or create derivative works from them without our written permission.
You retain ownership of content you submit (such as chat messages, written answers, uploaded images, and voice recordings). You grant us a worldwide, royalty-free licence to host, process, and transmit your content solely to operate and improve the Service — including sending it to our AI and speech sub-processors to generate responses and feedback, and storing your activity to power analytics.
Our AI may reference or explain concepts from textbooks, syllabi, and exam papers for educational purposes under fair-dealing principles. We do not claim ownership of third-party educational material, trademarks, or exam names, which belong to their respective owners. Myndaq is not affiliated with or endorsed by any examination authority.
Myndaq's AI generates responses using large language models. Despite our quality controls (including retrieval grounding, prompt design, and review), AI responses may contain inaccuracies, incomplete explanations, or errors. You should independently verify important information — especially exam-specific facts, formulas, dates, and procedures — against official sources and current syllabi. Myndaq does not guarantee any particular score, rank, result, or academic outcome, and is not liable for decisions made in reliance on AI-generated content.
We may suspend or terminate your access if you:
Suspension may be temporary (with an expiry), indefinite (pending review), or a permanent ban. You may appeal by contacting support@myndaq.com.
You can request account deletion from your Profile page. Deletion runs with a 30-day grace period — sign back in within 30 days to cancel it. After 30 days, your account and associated data are permanently removed, except records we are legally required to retain (such as payment and tax records). See our Privacy Policy for retention details.
The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure.
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential damages; loss of data, profits, or academic opportunities; inaccuracies in AI-generated content; service interruptions; or the acts or omissions of third-party providers (payment processors, AI and speech providers, hosting and network providers). Our total aggregate liability for any claim relating to the Service is limited to the amount you paid to Myndaq in the 12 months preceding the claim, or ₹5,000, whichever is greater. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
You agree to indemnify and hold harmless Myndaq and its operators from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your misuse of the Service, your violation of these Terms, or your infringement of any third-party right.
These Terms are governed by the laws of India. Subject to the grievance process below, the courts at Ghaziabad, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service. Before initiating proceedings, you agree to first attempt resolution by contacting us.
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of our Grievance Officer are below. You may write to the Grievance Officer with any complaint regarding the Service or content. We will acknowledge your complaint within 48 hours and endeavour to resolve it within 15 days of receipt.
Grievance Officer: Jasvinder Singh
Email: support@myndaq.com
Address: TF-6, Pragati Apartment, B-2 Model Town West, Ghaziabad, Uttar Pradesh 201009, India
We may update these Terms from time to time. We will communicate material changes via in-app notice before they take effect. Your continued use of the Service after changes take effect constitutes acceptance. If you disagree with the updated Terms, you should stop using the Service and may delete your account.
Entity: Hyeontech Solutions Private Limited
Email: support@myndaq.com
Phone: +91 9119013743
Website: myndaq.com
Address: TF-6, Pragati Apartment, B-2 Model Town West, Ghaziabad, Uttar Pradesh 201009, India
CIN: U62099UP2025PTC224160
GSTIN: 09AAHCH9623G1ZB